At Niyoin.com, we are committed to providing top-notch IT services tailored to meet the unique needs of our clients. However, we understand that circumstances may necessitate the cancellation of services. This policy outlines the procedures and guidelines related to cancellations of our IT services.
1. Cancellation Window
Clients have up to 7-days prior to the commencement of the service/project to cancel without incurring any cancellation fees.
2. Fees and Refunds
Early Cancellation: If services are canceled within the specified cancellation window, clients will be entitled to a full refund of any upfront payments or deposits.
Late Cancellation: Cancellations made after the specified window may result in a cancellation fee of 30% of the total project/service cost.
Partial Work Completed: If our team has commenced work, the refund amount will be prorated based on the completed work and expenses incurred up to the cancellation date.
3. How to Cancel
Written Notification: Clients must provide a written cancellation request, either through email or a formal letter, specifying the reasons for cancellation and the desired cancellation date.
Client Portal: For clients using our online portal, a cancellation option will be available, guiding you through the process.
4. Exceptions
Force Majeure: Events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances, may affect our ability to deliver services as planned. In such cases, we may offer rescheduling or a partial refund, depending on the circumstances.
Customized Solutions: If the IT services involve specialized or customized solutions, cancellation terms may vary. Details will be communicated during the initial consultation and contract signing.
5. Cancellation Confirmation
Upon successful cancellation, clients will receive a formal confirmation detailing the cancellation date, any applicable refunds, and next steps, if any.
6. Changes to the Policy
Your Niyoin.com reserves the right to amend or update this cancellation policy as deemed necessary. Clients will be informed of any changes through our official communication channels and website.
Conclusion
We value the trust and partnership of our clients. While we strive to deliver exceptional IT solutions, we recognize the importance of flexibility in our approach. For any questions or clarifications regarding our cancellation policy, please contact our customer service team or refer to our official website.
Note: This is a generic cancellation policy template tailored for an IT company. It is essential to customize the content according to your company's specific terms, conditions, and offerings.
